Hong Kong Local

After deducting all member discounts, orders over HK$499 qualify for free basic shipping

Delivery will be arranged within 1-3 working days

An additional delivery fee applies to remote areas.

We will contact you via WhatsApp to send your shipping information. If you do not use WhatsApp, please provide an alternative contact method in the notes section.

Shipping & Delivery:

"Shipping" refers to the stage where your package has been prepared and dispatched from BabyHK. Subsequent collection and delivery schedules are handled by the courier service; the exact delivery date and time are subject to the courier's final arrangement.

As delivery involves a third-party provider, we will notify you of your tracking number via WhatsApp once the order is dispatched. Should you need to track your package or check its status, you may contact the respective courier company directly.

Orders below HK$499 will be charged a HK$35 shipping fee

(For Islands District, Ma Wan, Discovery Bay, and remote areas, SF Express “Pay by Receiver” is required)

We will randomly select Gogox / JDL / SF Express depending on the order (no specific courier can be chosen; if you specify a courier, “Pay by Receiver” will be applied)

China

After deducting all member discounts and before calculating customs duties & shipping, orders over HK$499 can be shipped

(12% of the total order amount will be charged as customs clearance fee + shipping fee)

Delivery takes approximately 7-14 working days; actual delivery time depends on the courier company

Large items cannot be shipped (e.g., diapers, large furniture, etc.) and will be refunded

We will contact you via ''WeChat'' to send tracking information. Please provide a valid WeChat ID in the order remarks for follow-up

Welcome to add our WeChat accounts (babyhkcom3 / babyhkcom4) — adding either one is sufficient

Macau

After deducting all member discounts, orders over HK$499 qualify for shipping

Shipping will be arranged via SF Express “Pay by Receiver”

We will contact you via ''WhatsApp'' to send tracking information. If you do not use WhatsApp, please provide an alternative contact method in the order remarks

We do not ship restricted import/export items

If you are unsure whether an item is prohibited, please contact SF Express customer service directly